Policy - tocijewelry

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 3 - 5 business days
  • Europe : 7 - 14 business days
  • Latin America and the Caribbean : 3 - 4 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

  • Custom or personalized orders
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Questions about your order?

    Please contact me if you have any problems with your order.

    Frequently Asked Questions

    Custom and personalized orders

    I do accept Custom Orders. Please send me a convo to give me details.

    Sizing details

    All of the men's bracelets have a standard size that fits a wrist size 7.5 inches or 19.05 cm to 8.5 inches or 21 cm since they have been beaded with the highest quality elastic cord.
    Please let me know if I should adjust it to a smaller or bigger size.
    The best way to achieve the exact size is to measure the circumference of your wrist with a string or tape and then put this on a ruler. This will give you your exact size. After this, please let me know if you want a hugging fit or some play in your wrist.

    Care instructions

    The type of semi precious stones and components are specified in each item. Some of the metals in the components make reaction with chlorine water (like swimming pools) and will loose their shine, please avoid the contact of chemical with your metal components so they keep their natural shine.
    A dry cloth is the best tool to polish your semi precious stones and metal components.

    Gift wrapping and packaging

    All my creations are wrapped in a colorful tissue paper and boxed in a craft gift box. The invoice is included inside the box, unless instructed by you to avoid it. The box is shipped in a bubbled envelope to avoid damage.

    Legal imprint